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FAQ
Why should I become part of e-pay’s network?
With an e-pay terminal, you’ll be able to instantly provide your customers a large number of new products without the need to invest in any stock. You’ll increase the convenience to your customers dramatically. We currently have over 14,000 retailers as part of our network, and our constant growth is a testament to the reliable service we provide. |
How do I become an e-pay retailer?
If your store is well located, offers good customer service and long opening hours, please complete the application form online. We will contact you as soon as your application is successful or you may call +603-5623 6000 for further information. |
How much do I need to invest?
e-pay potential retailers are only required to pay a small fully refundable deposit for the e-pay terminal equipment. |
Will I need to invest in or create space for new equipment?
The e-pay terminal also functions to process credit and debit card transactions, thus you will only need to replace your current terminal. The new terminal is provided to you once you pay a fully refundable deposit. |
How will customers know I carry e-pay services?
A variety of signages, such as posters and standees, will be provided to you to communicate e-pay services to your consumers. |
What do I need to support the e-pay terminal?
All you need is a working phone line, which you most likely already have to process credit and debit card transactions. |
What kind of support does e-pay provide?
In addition to our friendly field staff and support line, e-pay will also provide the following operating and marketing materials to all its retailers at free of charge:
- Training and operating manuals
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POS materials and signage
- A team of customer service that answer all your queries.
- Paper roll usage
- VPN ( Virtual private network at selected areas ) |
What is my profit share from providing e-pay services?
e-pay has a variety of different commission schemes. Depending on the products sold, it can range from 3% - 15% per transaction. Our sales representatives will give you more details with your application. |
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